[realAzazello]

There was an article (can't find the link) where a journalist couldn't get sufficient help from regular Abb Support; so he called up one of their (Media Relations?) people and told them he's writing a piece on customer satisfaction with Abb -- of course conveniently mentioning his most-recent troubles -- *"Would you like to comment for the article?"*.

He says, his problems were immediately escalated, then resolved properly. And...he still wrote the piece.

When I can find the link, will post here.

So... perhaps put a Twitter/HN/etc call-out to journalists, if they're planning to write articles on Abb, that you'ld like to share your experiences (headaches).

Be sure to link to this thread!

[realAzazello]

Here it is: https://www.bloomberg.com/opinion/articles/2021-05-26/airbnb...

(Also posted on HN: https://news.ycombinator.com/item?id=27289112)

Article focuses on the writer's 'bad' review being removed without a reasonable explanation from Airbnb support, and insufficient followup from escalation staff:

> After I contacted Airbnb’s media relations department and said I was interested in doing a column about my experience, a spokesman...took quick action.