[jblakey]

On a related note, why is Netflix's interface so locked down? Why would it be bad for me to turn off autoplay for trailers? Why can't I say "never show me this show again, I'm never going to watch it"? And why, in this age of AI, and they still putting white text over a white background? That last one, especially, made me say "do people at Netflix eat their own dogfood"?

[macspoofing]

>On a related note, why is Netflix's interface so locked down?

Partly this the fault of Apple. They championed the idea that UI is an artistic expression and therefore 'configurability' and 'customizability' is akin to heresy. This view has now infected many existing products.

Part of the reason why many companies jumped on this bandwagon is also because 'customizability' is hard(er) to build in, and certainly more expensive to maintain.

[di456]

> Part of the reason why many companies jumped on this bandwagon is also because 'customizability' is hard(er) to build in, and certainly more expensive to maintain.

It's also harder to A-B test with so many variables. If tests aren't statistics significant, the value of user analytics and UX experimentation decreases from a "% lift" perspective. It's harder to know if a feature change or a user defined config had a causal relationship to some other metric.

It may be the A-B testing tail wagging the dog.

[esprehn]

Neither of those is likely the reason. This is about A/B testing your way to success, growth and engagement. Allowing too much disabling of engagement driving features or too much customizations hurts metrics. It's the same reason FB forces you from the date sorted timeline back to "magic" sorting every few days.

[toddmorey]

Ironically, Apple customization has become really good. Not in terms of tweaking the look, but the functionality tweaks like mentioned above? iPhone is super customizable.

[Tempest1981]

First google result:

"How to turn autoplay previews on or off"

https://help.netflix.com/en/node/2102

On mobile:

1. From the Netflix app home screen, tap the profile icon or More

2. Tap Manage Profiles

3. ...

[adrianmonk]

I have that turned off, but they still play.

I contacted Netflix support, and they basically said, "Sorry. That doesn't necessarily actually stop them. We can't share anything about whether we have plans to change that."

It has been like this for years. I don't know if it's a glitch with my account or if they are doing it on purpose. Neither possibility makes me a happy customer.

[gs17]

Most people are in the "On all other devices" category. Having to pull out a computer for what should be an in-app setting is ridiculous when you can sign up on some of those devices directly.

[2OEH8eoCRo0]

Are there third party frontends? Why can't you just pay them, authenticate, and use whatever frontend or player you want?

I suspect that the answer is ads. The Netflix app is an ad billboard on your phone and TV. Also, copyright and DRM.

Edit: I wonder if draconian copyright laws are ultimately to blame here. Nobody is allowed to provide such a service. This is getting a bit off topic though since this article is specifically about content aesthetics.

[vanilla_nut]

I feel the same way about Spotify. I'm fine paying an honest price for a useful service, but the upsells and dark patterns have gotten so aggressive I can't stand the client any more. I wish they'd at least allow third party clients to access basic functionality... but decisionmakers don't understand the attraction of a third party client in the first place, let alone feel like unlocking that functionality when it could negatively impact engagement with their dark patterns.

[treis]

Because third party front ends will show competitors shows next to Netflix shows and none of them want that.

That said, we are sort of there. Google can tell you where a show is streaming and I think Apple TV displays shows from different streaming services. Just not to the point anyone that wants to can build one.

[mtsr]

I’d probably call it promoted content, but yes, that seems a likely explanation.

And quite possible the ads-driven version, but I’ve never looked at that.

[johnchristopher]

> Why can't I say "never show me this show again, I'm never going to watch it"?

Maybe someone is paying Netflix to suggest this movie (edit:content) to you ?

[bryanrasmussen]

I've never heard this is the case, and if there was a secret deal that this was the case I think it would have been leaked years ago, but also it would be difficult for this to be the case and not have it be public knowledge because accounting details of large companies are something that is often inspected by news organizations and others on the lookout for something to complain about.

But maybe it can be that it is public knowledge and I'm one of the ten thousand who doesn't know? If so, do you have a link?

[vanilla_nut]

Sort of? Netflix paid an upfront cost for its own content, but a recurring fee for third party content. So they try to push users to consume their content, which they'll own forever, as a bargaining chip and savings potential when the time comes to renegotiate those recurring fees.

So nobody's paying them, but Netflix effectively pays more (in the long run) to show you third party content and would prefer you watch content they produce for a one-time upfront cost.

[vanilla_nut]

I can't stand the fact that pausing Netflix to go fix up a plate of dinner inevitably leads to an obnoxious adroll for shows I've already seen or don't want to watch. And when I try to resume my show, I end up out of the video player, have to click the resume button, and I then deal with 20 seconds of garbage quality video as the bitrate settles and buffers.

[IshKebab]

I think there are three reasons:

1. They've decided to have a single interface for every device and Netflix supports a lot of devices. So it basically can't have any features that require more than a d-pad input.

2. They want to obscure the fact that their catalogue is really quite small. That's why are very limited manual filtering options and no advanced search. You'd very often get 0 results.

3. They're still in the "A/B testing can solve anything" and "we must optimise for engagement!" phase and haven't realised the problem with that. They probably A/B tested showing you stuff you'd already seen, found it increased engagement and said "ok it must be good".

[voisin]

How about Netflix stops showing me movies I’ve already watched at the screen expense of discovering new content? Just keep all those movies in the “Watch it again” banner and out from everywhere else?

[passwordoops]

I think people in "the middle" watch and rewatch the same things. I don't do that for movies, but I am guilty of doing it for some shoes like The office (still on Netflix in my region... For now)

[contravariant]

If you ask me the true reason is that we've accepted DRM to exist in our software and on our devices.

[arcanemachiner]

On my laptop, I was able to disable autoplay for the trailers. IIRC it's in your profile settings.

[flenserboy]

Not just interface lockdown, but the insistence that They Know Better. Netflix, YouTube, pretty much any video service I've tried, actively prevents someone from excluding search results while simultaneously putting the offerings They Want You To See toward the top, almost without regard for the search prompt. I know that this would make the mile-wide, inch-deep problem for most catalogs readily visible to many people, but not being able to say, "DON'T GIVE ME THE RESULTS I DON'T WANT", does not endear a site to this user and many others.

[cantSpellSober]

"thumbs down" a movie to say "I'm never going to watch it", you won't see it again (great for getting rid of dumb movies in the big promotional banner on the home screen as well)

[jedberg]

> On a related note, why is Netflix's interface so locked down?

A/B testing. The product org has always been driven by A/B testing, which means it sometimes finds a local maxima which they then stick to. They've also been driven by keeping things simple, both for the user and the developers. Having a single interface means the user gets a consistent experience (ironically broken by having so many A/B tests) and also means that testing on the backend is easier, because you don't have a geometric explosion of combinations of settings to test.

The fewer settings there are the fewer things to test when you want to change something.

> Why would it be bad for me to turn off autoplay for trailers?

Because A/B testing has shown that overall it's better for customer retention. They're willing to give up some users in exchange for the gains they get from having it on.

> Why can't I say "never show me this show again, I'm never going to watch it"?

Because people lie to themselves. A lot of people will say, "Schindler's List is an amazing movie!" and keep it on their watch list, but yet never watch it again, and then will say "Jackass 3 is the dumbest shit I've ever seen" and never put it on their list but watch it 15 times. People's intentions and actions don't always match. Netflix used to have a way to remove stuff from being shown, and then get calls into customer service from people who had chosen that button asking how to get the movie back because they actually want to watch it.

> And why, in this age of AI, and they still putting white text over a white background?

While you could fix this with AI, it would take a heck of a lot of computer power for a relatively small fix for few people (not a lot of people use captions). You'd have to review every film with every set of captions. That's a lot of hours of AI review.

> That last one, especially, made me say "do people at Netflix eat their own dogfood"?

When I worked there, most everyone watched Netflix every day. In fact, the only thing we didn't dogfood was the billing system because we all had free Netflix, and then when it broke, they gave everyone an $8/mo raise and told us all to sign up for paid accounts so that we could test the billing system with different billing days and different payment methods.

But very few that I knew of who used captioning. Most people don't like it and find it distracting. So when there were captioning errors they were usually caught by customers.

[Nextgrid]

"Growth & engagement".

[derrasterpunkt]

You can disable autoplay when logged in the browser, the app will respect that setting.

[__MatrixMan__]

They're preparing to pivot to telescreen development.