[clone1018]

I've had really poor experiences so far from Elastic.co. Their core ElasticSearch offering seems to be on the backburner while they focus on "App Search" and other unrelated products like their APM offering. This leads to pretty sub-par knowledge and support for the ElasticSearch product. Even simple things like paginating results is an unknown, and you really have to pay deep into their ecosystem to get real implementation support.

Oddly enough too, due to the way their cloud hosting infrastructure works it seems they double dip into bandwidth pricing that should otherwise be free (eg AWS => AWS). It's also treated less as a "Software" as a service, and more a "platform" as a service, so you are left ultimately with the responsibility of managing, maintaining, and updating your Elastic cluster, without any ability to SSH into the servers its running on.

Then there's the unprofessionalism of laying off your account manager during a client call, or telling your client that you're sorry their ElasticSearch infrastructure is down, but they can't really help you unless you're on their "Sapphire Extreme Plan" [sic]...

Even if OpenSearch is just a cog in Amazon's offering, at least it's of a known quantity.

[cuteboy19]

Their documentation is especially confusing when you don't know what you are looking for