[brokenodo]

Aside from the question of whether this plan was legal, DoNotPay seems like a terrible product. The results it generates seem laughably bad, and it’s questionable whether “AI” is actually involved when it takes them literal days to generate a document for certain types of requests. https://www.techdirt.com/2023/01/24/the-worlds-first-robot-l...

[g_p]

Indeed - and this is not new. Many years ago, I took a look to see what all the fuss was all about.

From start to end, he/his product seemed amateurish. From giving out a herokuapp.com subdomain in early press releases (which were republished on major sites), that was then no longer in use (allowing it to be taken over), through to the actual generated output.

When I looked at a letter it generated, it was laughable. The "chat bot" was simply asking questions, and capturing the (verbatim) response, and throwing it straight into the template. No sanity checking, no consistency, etc. There was absolutely no conversational ability in the "chat bot" - it was the equivalent of a "my first program" Hello World app, asking you your name, then greeting you by name.

It wasn't capable of chat, conversation, or comprehension. Anything you entered was blindly copied out into the resulting letter. Seems nothing has changed.

[ericd]

Most of these things seem to be hybrids, humans overseeing automation, with varying degrees of human involvement. Guessing they at least have a review queue for non-boilerplate docs about to go out.