[fortawesome]

Sorry about this. The amount of engineering required is pretty high for making downgrade work, and we’re a small team. With limited time for new work, we end up prioritizing new features over making downgrade easy. (I’ll be honest, it’s always bothered us that downgrade isn’t self-serve.)

I’ll chat with the team and see if we can prioritize a long term solution (we just recently had new ideas for how to do this more simply). In the meantime, we might be able to figure something out for you. Feel free to hit me up directly if you need.

[nkmnz]

As I said below in a different comment: just remove the false claims from the free plan and we’re all good. Nobody expects you to deliver value for free which you don’t want to or cannot deliver.

[fortawesome]

I just looked over the plans page, and I didn’t see anything. Can you screenshot the false claims for me? Would love to get that fixed up.