[msantos]

If I was to pick one single topic that improved my overall experience with Jira the most, I would say mastering JQL.

With JQL you can add custom filters to boards and backlogs making it considerably easier to hone in and highlight and narrow down specific patterns.

You can also save/fav searches and filters based on complex JQL scenarios if you use a shared backlog and rely on custom labels to split work.

Here are some JQL ideas https://gist.github.com/mvsantos/e9b2530a97a6345c2668116ffef...

As for Jira general slowness, bug your instance's admin to run maintenance cleanups and purges more often particularly if you run a large shared instance. It won't solve the problem entirely, but might help depending on your instance size and typical usage.

Having clear baseline practices will help too, but don't go overboard and come up with dozens of rules. Keep it intuitive so that they quickly become second-nature, and not points of contention and friction.

[thanksd]

Thanks, I'll look into JQL some more. I had gotten frustrated before trying to figure out the syntax and available values. I think our instance is overflowing with options and different projects that use different ticket properties that it makes it hard to see what types of properties can be filtered on.