[stevedomin]

> You get to the airport, there's no ticket and no seat

We issue instantly issue tickets / pay for the booking so and for a lot of the major airlines we're plugged directly into their reservation system so this should be an extremely rare occurrence, if an occurrence at all. Nobody should ever miss a honeymoon because of that imo.

Customers won't be able to call Duffel but can get in touch with the merchant that sold them the flight.

[nathansherburn]

> Customers won't be able to call Duffel but can get in touch with the merchant that sold them the flight.

As a merchant using your software, would we have priority access to the airlines' support lines? I ask as Duffel looks like a very attractive idea but if we're forced to wait on hold for 3 hours to speak to United's standard customer service for any customer issues that can't be fixed through the API, that would be really tough.

[ceejayoz]

> this should be an extremely rare occurrence

I think this dramatically overestimates the levels of perfection in airline IT.

> Customers won't be able to call Duffel but can get in touch with the merchant that sold them the flight.

Who can take what action to fix the problem?

[malborodog]

...don't you mean, AN 'oneymoon?