Shortly after I joined a company it was acquired by Birkshire. I witnessed how they transformed operations and streamlined processes and trained/equipped employees. I was quite taken back by how good they were at their job and that's when I realized the value of good management. They were very customer oriented and wanted to make employees happy. I was in the Real Estate industry, my biggest complaint was how they bought out brokers, title, insurance and mortgage companies and they would engage in an incestuous relationships that IMO broke the fiduciary duty that a broker has with a client.
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