It is not that I think 50% is a lot but it is the same 50% when amazon is selling fakes. If amazon would be able to sell items that are original and the money would go to the right person maybe 50% is ok. This is not the case by a long shot.
As a former Amazonian who has worked on vat, compliance, taxes, product compliance etc, I can tell you, really from an unbiased perspective that Amazon is doing everything they can to terminate the bad actors.
This includes the fake reviews etc. Lets say you have a charger for iphones, you cant have text for the ASIN saying for iphone, it will get delisted immediatelly, you have to say "compatible with iphone" and such.
The main weakness is how products are created, the catalogue principle, this allows some to fly under the radar for a bit sometimes.
And Amazon will not immediatelly shut down a whole sellers account, but rather target ASINs one by one.
The best way for a buyer to deal with this is to leave a sellers(not product) review and ask for a refund, you will always get the refund, Amazon always pushes liability to the sellers in order to protect the brand image and to not be exploitable.
Once theres enough of reviews and refunds, the sellers will get shut down and the funds will be held on hold, just like a banl does for credit card processors.
The cost to do business on amazon with fakes repeatedly(need new companies every time etc) is quite high, if not prohibitivelly high.
Do not suck it up, do the 2 things mentioned to keep the place tidy.
Amazon is doing nothing about the total product switches where hard drives have reviews about laundry detergent. They’re clearly not doing basic easy prevention.
Customers try really hard to report stuff like this and Amazon actively thwarts them.
It’s insane to say that Amazon is trying really hard to prevent fraud. Maybe some types of fraud, sure. But so much of the customers-facing fraud is actively supported by Amazon, like Amazon puts actual active effort into preventing customers from reporting it!
As a former Amazonian too, I can tell you that we internally had several feature request open to certain teams who could not give two shits about customers anymore. We (a bunch of engineers working on the website platform) we enraged about the incompetence some other teams were showing when it comes to customer satisfaction. And I know for a fact that Amazon is not doing everything they can, not by a long shot. The problem is that the way how Amazon operates the quality is really all over the place, depending on teams much more than in other companies.
I used to buy everything on Amazon and slowly transitioned to traditional stores and only buy things that I cannot in an offline store. Btw. the quality declined over time so you can't say that it was never great. 10 years ago you could have much more confidence that you get what you paid for then today.
omgomgomgomg|3 years ago
This includes the fake reviews etc. Lets say you have a charger for iphones, you cant have text for the ASIN saying for iphone, it will get delisted immediatelly, you have to say "compatible with iphone" and such.
The main weakness is how products are created, the catalogue principle, this allows some to fly under the radar for a bit sometimes. And Amazon will not immediatelly shut down a whole sellers account, but rather target ASINs one by one. The best way for a buyer to deal with this is to leave a sellers(not product) review and ask for a refund, you will always get the refund, Amazon always pushes liability to the sellers in order to protect the brand image and to not be exploitable. Once theres enough of reviews and refunds, the sellers will get shut down and the funds will be held on hold, just like a banl does for credit card processors. The cost to do business on amazon with fakes repeatedly(need new companies every time etc) is quite high, if not prohibitivelly high. Do not suck it up, do the 2 things mentioned to keep the place tidy.
runnerup|3 years ago
Customers try really hard to report stuff like this and Amazon actively thwarts them.
It’s insane to say that Amazon is trying really hard to prevent fraud. Maybe some types of fraud, sure. But so much of the customers-facing fraud is actively supported by Amazon, like Amazon puts actual active effort into preventing customers from reporting it!
StreamBright|3 years ago
I used to buy everything on Amazon and slowly transitioned to traditional stores and only buy things that I cannot in an offline store. Btw. the quality declined over time so you can't say that it was never great. 10 years ago you could have much more confidence that you get what you paid for then today.