I absolutely understand- but is still amazingly cheap. The install was not simple. Despite being oversubscribed I get good speeds both ways. Most devices on my network can only handle 1 gig though my vmware/ synology stuff is 10g. I have business service from att at a different location - Even ordering process was kind of annoying- you get a rep and going around on price / term etc takes a bit vs clicking buy now.
At home I pay for 5 but just need 2. I have failover to comcast. Works well . And yes I do get reported outages on the att side but because failover works I’ve not chased things down.
Oversubscribed means different things to different groups of people. (I'm replying to people in general, and not to the commenter above me)
To an ISP, it means that a customer could exeperience a shortage of service, but that a group of customers would have to simultaneously utilize the infrastructure. ISPs try to keep a ratio of customers to service where this isn't likely to happen, or for discount providers, that this happens only during peak times. Ultimately it is a balance of customer attrition.
To a customer, it sounds like they are being deprived of what they are paying for. (Residental customers agree to a best-effort service typically - the opposite of agreeing to a specific service level). Even with ample service capacity, it is often the first factor considered when any component in the aggregate network is failing or underperforming.
I sure do not miss being a residential ISP. But I carry with me just enough sympathy for service providers that I am "always a blast at a party".
ATT home fiber is typically 32 ONT sharing 1 OLT, doesn't come with the SLA, and doesn't let you assign your own IP space to the connection (along with some other knobs BGP lets you turn).
Of all of that the bulk of the price increase is them running the dedicated fiber so you can go from 32:1 to 1:1. It costs a lot to not have the same physical setup as the rest of your neighbors.
Bear in mind these are entirely different classes of products... it's not just about bandwidth.
The monitoring and SLAs alone are probably the most significant differentiators, with these kinds of services you would usually expect an engineer on site within 4 hours to fix problems, and service credits for anything breaching SLA.
I once accidentally snagged a single mode fibre pigtail while moving stuff in a rack. Everything back up after the provider engineers had re-spliced a new pigtail on in less than two hours.
And that's before you consider the dynamic routing side of things.
(And the 3 x /24's that AS54316 have are also not cheap these days, that would cost something like $30-40k these days).
cmeacham98|3 years ago
onphonenow|3 years ago
At home I pay for 5 but just need 2. I have failover to comcast. Works well . And yes I do get reported outages on the att side but because failover works I’ve not chased things down.
digitalsushi|3 years ago
To an ISP, it means that a customer could exeperience a shortage of service, but that a group of customers would have to simultaneously utilize the infrastructure. ISPs try to keep a ratio of customers to service where this isn't likely to happen, or for discount providers, that this happens only during peak times. Ultimately it is a balance of customer attrition.
To a customer, it sounds like they are being deprived of what they are paying for. (Residental customers agree to a best-effort service typically - the opposite of agreeing to a specific service level). Even with ample service capacity, it is often the first factor considered when any component in the aggregate network is failing or underperforming.
I sure do not miss being a residential ISP. But I carry with me just enough sympathy for service providers that I am "always a blast at a party".
fragmede|3 years ago
zamadatix|3 years ago
Of all of that the bulk of the price increase is them running the dedicated fiber so you can go from 32:1 to 1:1. It costs a lot to not have the same physical setup as the rest of your neighbors.
gertrunde|3 years ago
The monitoring and SLAs alone are probably the most significant differentiators, with these kinds of services you would usually expect an engineer on site within 4 hours to fix problems, and service credits for anything breaching SLA.
I once accidentally snagged a single mode fibre pigtail while moving stuff in a rack. Everything back up after the provider engineers had re-spliced a new pigtail on in less than two hours.
And that's before you consider the dynamic routing side of things.
(And the 3 x /24's that AS54316 have are also not cheap these days, that would cost something like $30-40k these days).