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fortituded0002 | 3 years ago
That may be true, but those are measuring two separate things - customer desires and customer behavior. Just because it results in more sales doesn't actually mean the customer still wants that. I know I didn't when I rented a car recently but I was pretty much stuck when picking up the car at the airport. I would have definitely found another solution if I knew upfront how much the real cost was going to be.
unknown|3 years ago
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