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As stated multiple times in the article, making taxes easier for the average person does not stop people with complicated taxes from getting help.

My taxes are simple; my family’s taxes are simple; most of my friends taxes are simple. We don’t need Inutit making our taxes more complicated than they need to be. I’d rather have free simple filing be done with my government. I don’t need Intuit getting between me and my government. And if I ever have really complicated taxes, I’m sure TurboTax will still exist.