[jamiepenney]

I will never use Paypal ever again. I created my account when I was still at university, around 2005 I think. They wanted a phone number for verification so I gave them my home phone number (if I remember correctly, they didn't support mobile numbers in my country at this point). Later, they added mobile number support so I added my mobile and moved on. 16 years later, I get a 2FA prompt on login and they will only accept my original home phone number as the phone to use. I haven't had that number for 13 years at that point, there was no way to use it. I called them and asked if I could verify with _any_ of the other numbers on my account but they refused, and said the only thing I could do was close the account.

Luckily the only subscription linked to it was my Nintendo Switch online account, and that was easy to fix. I didn't have any funds stored in the account luckily, but there's no way I'm risking anything else with them given the experience I had with customer support.