[jamesbkel]

YMMV, but after I was contacted about breaking the 250g limit a second time (was not disconnected since it was >1yr between overages) I played dumb* and told them that I had recently bought "a server off craigslist" and that maybe it was related to old software leftover on that. Ever since, if I have an overage I receive an email suggesting I download their security tools because I may have a bot operating on one of my machines.

I have no idea if this is simply coincidence or if they in fact have a flag for "less knowledgable users"/"malware affected users". Could just be luck on my part, but I would say give that technique a try if you find yourself in that situation.

*This part was entertaining. After countless times trying to provide customer service reps with complete details and explain things only to be met with confusion on their end, it was fun to use my knowledge to intentionally sound like I had no idea how computers/internet worked.