[nix23]

>Customers have been conditioned to blame themselves for any device/product shortcomings, and consider themselves rather unworthy

That's something no one can solve for them, never.

But at least they should be capable going into a "Printer-Forum" and ask.

One then will say: Get a refund or roll back the update, i have the same printer...they do that (the asking) with, for example car's all the time.