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So much this. I was lied to and strung along for weeks by Huawei support about a missing feature that should have been in their personal 4G dongles. Guess who blacklisted all Huawei gear in the last company I worked at. Guess who's now working in government IT procurement.

Not everything is numbers and loss centers. Don't lie and do the right thing. Treat people with honesty and respect. It's not that difficult.