I have too, but when they have a bad policy they’ll defend it to death.
Specifically I contacted them about a product listing that, at best, was word salad right out of Blueler’s book on schizophrenia. They told me they didn’t want to hear any complaints unless I’d bought the product.
Of course, that kind of listing is endemic on AMZN, and I’d have no problem reporting several of those each time I go shopping.
Actions have consequences though and AMZN is now the last place I look when shopping for things since shopping there is somewhere between visiting Mariupol and the South Bronx in the 1970s. It is a matter of time before I pay my last recurring bill of any kind to them.
> They told me they didn’t want to hear any complaints unless I’d bought the product.
You have to think about the game-theoretic equilibrium of the alternative, given the same set of bad actors involved: if you could report listings you hadn't bought, then these idiots would all just be constantly reporting their product-category brand-name competitors' listings, as non-suspicious one-off actions from different dark-web-purchased pre-aged accounts, to the point that Amazon would just have to ignore "reported listings" as a signal anyway.
PaulHoule|3 years ago
Specifically I contacted them about a product listing that, at best, was word salad right out of Blueler’s book on schizophrenia. They told me they didn’t want to hear any complaints unless I’d bought the product.
Of course, that kind of listing is endemic on AMZN, and I’d have no problem reporting several of those each time I go shopping.
Actions have consequences though and AMZN is now the last place I look when shopping for things since shopping there is somewhere between visiting Mariupol and the South Bronx in the 1970s. It is a matter of time before I pay my last recurring bill of any kind to them.
derefr|3 years ago
You have to think about the game-theoretic equilibrium of the alternative, given the same set of bad actors involved: if you could report listings you hadn't bought, then these idiots would all just be constantly reporting their product-category brand-name competitors' listings, as non-suspicious one-off actions from different dark-web-purchased pre-aged accounts, to the point that Amazon would just have to ignore "reported listings" as a signal anyway.