[aaronklein]

That's not my take at all.

The content companies do believe they are God's gift to mankind and they have some very anti-customer policies. They think they are optimizing their revenue from such policies.

I think they underestimate the kind of growth they could see if they started treating their customers the way that most of the tech industry does.

Tech is far from perfect, but it does a better job of being customer centric.