[aiappreciator]

The other AI companies also have discords. Midjourney does like biweekly townhalls on discord, from the CEO directly to the interested users. Emad also hangs out on the SD discord.

Talk about having a pulse on customers, doesn't get more direct than that. Any company that is both 1: Focused on a tech savvy/friendly customer base 2: The customer base is passionate about the product Should probably orient their entire customer support model around discord.