[mrzimmerman]

Are any of those processes user facing or in contact with users doing interviews with users or something similar? Or I guess given your experience: would you say they’re useful internal processes?

I was thinking about bureaucracy today and how the word is often maligned but the processes can actually be helpful or harmful, depending on how the humans involve implement it. Anyway, I’m curious on your perspective about the effectiveness and purposes of the internal processes you saw.