[jwandborg]

> Apple has great support.

Apple does not have support good enough for professionals, my colleagues are suffering with defective MacBooks until they can justify a full replacement, because Apple repairs cost a lot of time, while Lenovo sends a repairperson with tools and replacement parts to my office.

[lowbloodsugar]

I was on business in UK, keyboard broke, and Dell showed up next day and the tech had a US keyboard in his van.

[stametseater]

My Dell XPS shit itself, unbootable while blinking memory error diagnostic codes, a day before I had to make a flight. Dell scheduled service for me the next day when I was meant to be on my flight, so I called them to explain and they sent a tech to my home 3 hours later that afternoon.

On the other hand, an Apple store once took over 3 weeks to order a replacement battery for my macbook air. I never even received an explanation for this incredible incompetence. And when I finally got the battery, the apple store employee made sure to add insult to injury by criticizing my android phone...

It's night and day. My take is that Dell has something to prove while Apple rests on their laurels.

[sleepybrett]

I had a keyboard swap done (topcase) in 2 hours in the store. When I've had repairs go to the depot i've had it back in two days.

[jwandborg]

I've had motherboard, screen, keyboard, 4G modern swaps, all at my office.