[mattcofer]

You make more money and grow your business by developing new features, not by fixing bugs. Some bugs must be fixed now and that is fine but if you spend a lot of time trying to fix every bug then you never develop new features. I think that is the point that was trying to be made.

This the culture we are trying to change at work. Shift from a drop-everything-and-fix-the-bug-now culture to a fix only true emergency bugs now and mainly focus on developing new, high impact features. In other words, expanding the business capabilities of the software. Note: This will bring in more profit and grow the business which eventually will lead to hiring of more developers to handle new projects.