[trasz3]

>It’s interesting to me that they continue to spawn and nix products like this despite the reputation damage it causes.

I guess this means a "reputation" doesn't influence their profits. Some companies aren't in impression-making business, or even pretending-to-be-trying-to-make-their-customers-happy business.

[GVIrish]

Reputation may not affect Google's ad based revenue, but it absolutely affects their ability to profit in lines of business outside of ads.

Google might have made more inroads with enterprises with G suite and GCP if they didn't have that reputation. The gaming industry is a 200 billion/year market that Google could've captured a decent size of if potential customers trusted that they wouldn't quickly give up. All of that represents billions of dollars in lost opportunities.