[pingec]

Carlton City Hotel Singapore, I arrived there in the middle of the night with a printout from booking.com of my (already-paid-for) reservation.

The staff said they don't have my reservation, told them to check booking.com, they replied they do not have access to booking.com, a third party manages that for them which was unavailable at night. In that moment I realized I was putting way too much trust in that website. I was able to pay for a new reservation and later got the booking.com payment refunded. Luckily the hotel was not fully booked...

[usr1106]

> they replied they do not have access to booking.com, a third party manages that for them which was unavailable at night.

I guess that's primarily the hotel's fault. They should not give rooms to weird third parties. But with the market shares of the big booking sites that would cause them significant loss of bookings.