[hjuutilainen]

I just got an email about this and here’s what they say:

> Your plan is unaffected and you can continue to use the Personal Pro plan as you normally do. However, Tailscale's new Free plan includes nearly everything that Tailscale has to offer for up to 3 users on a custom domain and 100 devices. This plan may be more aligned with how you use Tailscale. Go to the Billing page in the admin console to review your options.

So I’ve been paying them for a while now but now they’re telling me I could just get the same functionality with the free plan. I really like what this company is doing! Thank you Tailscale, I’ll just keep paying to show my appreciation!

[thelittleone]

Amazing. Was just discussing this with a friend yesterday as a way to build loyalty. I have so many subscriptions I pay for but rarely if ever use (often forgotten). How refreshing it would be to receive an email to the effect "hey we notice your paying but not using product X. Here's some ideas of how you could use it, otherwise consider downgrading to free plan". May be at odds with short term revenue, but I'd then be a brand advocate.

[tailspin2019]

I fully expected the opposite to this.

I agree, this is a good way to treat customers (even small ones) and seems to be a rare occurrence!

[wintogreen74]

This is what github did a while ago, no? I was paying for some enterprise-y features that they added to the free plan and then stopped billing me. I know there's lots of MS hate here, but this was pretty unique IME

[nerdyadventurer]

source please?

[ignoramous]

Love tailscale, but here's a company on the up, bouyed by the renewed impetus all around for zero trust, with its do no evil, free lunch for all, growth mindset. Comparing it with companies that have switched to rent-seeking is ironic, because if history is any indicator, most Day 1 companies of today will Day 2 out, eventually (not to say that being a Day 1 company is in anyway easy).

[throwaway290]

I think the point of free plans is that no money changes hands so there's no support or SLA, while base paid plan gets now more expensive.

So if you didn't need those, you save money now, but if you do, you have to pay up to get the same features (going from $50/year up to $200+/year if you are just using it alone). So it's not all pure altruism.

But I'm not a Tailscale user, this is just from what I see looking from outside.

[is_true]

I just got the opposite treatment from another service a couple of days ago. The API endpoints failed silently without an error, and when I logged in on the dashboard it said that my current plan was replaced. They didn't even sent an email.

[JAlexoid]

Irony is that you get less features, according to their pricing feature graph...

[leodag]

They said he should reconsider if the free plan covers his usage, not that he'd get the same features. Which could be true if e.g you were only paying so you could get more than one user.

[noncoml]

I’d just keep paying them just for sending this mail. Kudos!

[thefz]

Exactly the same for me. Awesome company.

[Xeoncross]

That's the way to nickle-and-dime your customers so they're always looking around for an alternative! /s