[2mol]

A while ago my team needed exactly this kind of auth solution, so the eng team reached out to Ory to clarify some technical questions that weren't covered by the docs. We were super enthusiastic about Ory. It looked solid, was open-source, and ticked all the right boxes.

We got an immediate response by a very motivated sales person who insisted to be connected with management and refused to put us in touch with anybody technical. It was a pretty off-putting experience, because it basically presumed that our eng team wasn't the decision maker (it was). I know a lot of companies throw their sales people at you, wanting to get in touch with somebody higher in the org chart, but it's still a pretty insulting experience for a tech-driven organization.

Needless to say we went with something else (not Auth0 either) and have been very happy.

[aeneas_ory]

Hey, Founder here. Sorry to hear that. The sales process should be a net benefit for anyone involved. I’m really keen on fixing this (and had my fair share of bad sales calls too). Would you mind sending me a quick email to [e-mail] - I just want to figure out what needs to change for the org to become better. Appreciate it! I won’t sell you anything, promised ;)

[davidspiess]

Can't share that experience. We are in the process of migrating from Azure B2C to ORY Network and had also some initial doubts if their products are a good fit for our enterprise company. Our company is three hours away from their office in munich, but they were willing to send us an experienced engineer to answer all of our questions. This was very much appreciated and helped us a lot. They also offer the possibility to purchase dedicated slack channel support.

[cco]

> ...basically presumed that our eng team wasn't the decision maker (it was).

I work at an auth company as well, Stytch, and this is something that we treat as obvious but we've seen a lot of reports like yours. Auth is such critical infrastructure, it is always going to come down to the technical team in the end.

[kazanz]

What did you go with?

[lykahb]

Their Slack workspace is quite helpful