[omgomgomgomg]

As a former amazonian, I am actually a bit surprised to read this.

Am outside on mobile, so I have to be brief.

During covid, there was this mercy period for delayed deliveries, as it wasnt really amazon causing the delay, but rather the last mile service or the whole supply chain.

They used to absolutelly always refund no questions asked and depending on the service they would send return labels.

If you have worked at amazon, then you will know this can only happen due to comingling(usa issue mostly) or malicious sellers in for a quick buck.

To make money with bad products its pretty hard on amazon, they will simply refund the orders the buyers request a refund for and additionally hold the sellers fund in reserve until account health metrics are sorted out.

That, or amazon has changed their overall strategies making refunds now harder, but all their internal rules speak against that.

Their first level support is so so, their second level and seller support is sonething of the best in the world.

Keep in mind, the final buyer is not their customer, the seller is. But brand pr comes before sellers, make no mistake.