[dmlittle]

It might be plan dependent(?) but everything you’re describing is configurable on your PagerDuty profile. I have it configured to send me a notification immediately followed by a call if I don’t acknowledge it within a minute (yes, this is aggressive but I’m in a high urgency, quick response time SLA rotation)

[amluto]

Sure, but this doesn’t help. The “Push” notification type goes straight to Klaxons. I have hacked around it by delaying Push until after SMS, but that’s, at best, a kludge. There should be multiple classes of push.