[tvanantwerp]

This was my first thought too. Shows how Google has trained us to expect the worst from them...

[neeleshs]

GCP doesn't operate the same way as Google consumer products. We are a paid customer for over 5 years and I also have only good things to say about GCP and their support

[jsonne]

Really because I'm a GCP customer also and earlier this week they arbitrarily shut off Looker on us with no explanation leading to tons of pissed off customers. Our account executive responded with no help and a link to file a ticket. I expect a lot more from a service we're paying $10k+ a month for and my experience with Google has been so bad we're considering migrating everything to Microsoft.

[Veliladon]

>We are a paid customer

To be fair, so were Stadia users.

[superzamp]

I'm curious about how is the support these days. My last interaction with it was along the lines of "Uh, why are you contacting us for advice and not like, use the docs". This was for a new project and asking the same set of questions to AWS led them to send three guys to our office the next week for a round of demos and best-practices discussions.

[Kuinox]

Meh, I seen multiples times peoples reporting here on hn, allegedly paying 5 figures in GCP and still having very bad customer support.

[davidkuennen]

TBH, GCP isn't operating like Google does.

I'm a long time customer and have only good things to tell so far.

[neuronexmachina]

There's some exceptions, like Google Cloud Debugger which is getting shut down at the end of the month (although to be fair there was a long notice period). My team is pretty sad about it going away: https://cloud.google.com/debugger/docs