As a previous GitHub Enterprise Server customer on a site with hundreds of users, who's spoken with a number of GitHub employees about this, I do not think that is true. They would far rather you were on GitHub Enterprise Cloud. They view Server instances as a necessary evil for people who have compliance or security requirements they can't handle with the Cloud version, but it is fairly obviously a pain in the neck for support, and attempting to attain feature parity. They have been trying to bring their Server offering closer in architecture to the Cloud version since forever (e.g. moving to Nomad a few years ago to orchestrate it all as containers, so you can shard the services out over multiple hosts similar to github.com, etc.).
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