That's their mobile layout in general. In their view they must have improved UX immensely since no mobile person has needed help/support since introduction of infinite scrolling
yesterday I tried to access customer service on my phone and I was unable to figure it out. the phone number told me to toss off and the chat link (even in desktop mode) just redirected me to the amazon app page in the App Store, an app I already have downloaded. I had to go on my laptop in the end
My wife chats with them so often, in the app I just have to go to hamburger menu > contact us > return to chat.
If your shortcuts don’t include “contact us” you should be able to find it by scrolling to the bottom of the hamburger menu and tapping “customer service”. getting a live agent entails some dark magic, but if you bother the bot enough she’ll connect you.
permo-w|2 years ago
vxNsr|2 years ago
If your shortcuts don’t include “contact us” you should be able to find it by scrolling to the bottom of the hamburger menu and tapping “customer service”. getting a live agent entails some dark magic, but if you bother the bot enough she’ll connect you.