[poleguy]

This was my experience too, spot on. They called this beta. I design hardware as a EE for a living: this is called failure. My pinephone is in a box.

[seba_dos1]

Frankly, what does "designing hardware as a EE" have to do with software issues your parent has described? Pine64 sells PinePhones, but doesn't do any software development, not even kernel drivers. That's not "failure", that's the expected outcome. You got what you paid for. The community does an amazing job supporting the hardware, but there's only so much you can do with self-motivated volunteers on such a complex project.

There are other projects out there where you pay for both hardware and FLOSS software development, such as Librem 5 with PureOS.