[adamkittelson]

The ROG Ally seems like a really nice piece of hardware. Having said that, I cannot possibly stress enough how bad of a time you will have if it breaks and you have to deal with an RMA / ASUS customer support.

You'd probably save yourself a lot of time and frustration by just throwing it in the trash and buying a new one or a Steam Deck if something goes wrong with it.

[rxyz]

Basically, if $600-700 is nothing to you then go ahead and buy one. It's new and shiny, faster than a Deck and has a nice screen. Maybe it won't break before a new gen arrives

If you want something that lasts, Steam Deck is a better pick

[_piif]

Considering Valve's track record with the Index and its build quality issues I'm not sure I fully trust them to build something that's lasting either. It's only been a year, guess I will see if my Deck spontaneously falls apart eventually.

[sfmike]

there's a lot of drama currently with how their bios update is the only fix to burning cpu's and it void's warranty so you lose warranty to fix their mistake. Based on that I won't be getting a ally even though really wanted to.

[messe]

> there's a lot of drama currently with how their bios update is the only fix to burning cpu's and it void's warranty so you lose warranty to fix their mistake

How is that even legal? Makes me glad I’m in the EU to be honest.

[heavyset_go]

They've walked back on those claims and now claim that the warning was automatically added to any "beta" BIOS and doesn't actually apply.

[Xelbair]

It's godawful even in EU, and that didn't change even one bit over the years.

Long wait times, unhelpful people - even sales people! I wanted to change my order from mid-range model to high range model in their official store, and i got stonewalled and delayed by their sales.

Last time, i sent my phone for repair, a 4 year old one. Quoted price for out of warranty repair was higher than the price of their newest gaming flagship phone.

Previously i sent my tablet for repairs - a broken screen - it came back with used touchscreen that was faulty, had no safety sticker on it(so i assume they just slapped an used one from other repair), and I had to send it back again.

[geraldwhen]

They do the same things in the US. I’ve received many broken graphics cards as RMAs from asus. They are the worst card company.

From worst to best:

Asus Nvidia MSI Zotac Gigabyte

In all my mining, I never had a gigabyte card fail. Nvidia made me do chat support for an hour where they demanded I test the card in a separate desktop PC with fully different parts, and I had to send them the specs on the second machine in full.

[tiahura]

Use a cc with a generous warranty provision.

[muhfuhkuh]

A travel card that uses Visa Infinite is your best bet here. I have the Capital One Venture X and one of my prime use cases for it (aside from travel upgrades and points transfer) is electronics purchases.

[Hendrikto]

I just recently had an interaction with ASUS customer support, and I can confirm it sucks ass. That was my last purchase from them. Fuck ASUS.