[JohnGB]

Google's entire process is opaque and open to dodgy behaviour. I had an app which was growing really well with about 5-10k downloads a day growing at about 20% a week and an average rating of 4.8 stars over a few thousand reviews. Suddenly this is tanking overnight and when we look into the data, we have twice as many new uninstalls per day as we do downloads a day. Next to no uninstalls from existing users, no change in the ratings, and no technical outages. It looked like a bot farm was just installing and immediately (as in less than a minute later) uninstalling the app over and over again. Google decided that this meant the app was bad, and we went from position 2-5 for our main keywords to not even in the top 50 overnight. I tried appealing, and tried getting information, but Google did absolutely nothing about it.