[mwilliamson]

Reminds me of the four types of documentation that sometimes get listed: tutorials, how-to guides, technical reference and explanation. (Usual caveat of all models are wrong but some are useful.) https://documentation.divio.com/

My (perhaps overly simplistic) take would be that we should take the thinking we use on the product itself (Who's going to use it? In what context? What would they already know? And so on), and apply and adapt it to the docs as we would any other product.

[dotandgtfo]

I strongly back the Divio system for documentation, it works great. But you should know that the creator of the system doesn't work at Divio anymore and the newest iteration is now called Diataxis https://diataxis.fr/

[ren_engineer]

the divio style docs concept got further refined by the creator with this - https://diataxis.fr/

mostly the same but some additional information for people who are interested