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axiak | 2 years ago

Out of curiosity, if you are spending a lot of effort to track the data in HubSpot, why not try to send emails directly in HubSpot?

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devjab|2 years ago

Because that would make sense.

Or the slightly longer version of how HubSpot is sort of our CRM system but also a front end for our on-prem Sharepoint and our Microsoft CRM and a couple of other things. It can send some emails, but not all emails, and when it does send emails someone wants them tracked not just by HubSpot but also by SendGrid because that’s how we track mails in parts of the business. Why do we have both HubSpot and Microsoft CRM you ask, well you are, one department really likes one of them and another department really likes the other.

axiak|2 years ago

Thanks for the insightful reply! :D