[edwinwee]

Sorry about this. I work at Stripe — could you email me at [e-mail] and we can dig into this further?

[karlshea]

Why is it so hard to fix your processes instead of relying on the HN Support Forum for the privileged few that know it’s an option?

[jacquesm]

Because at $5 MRR any time Stripe spends on this translates into a loss for them. But it's good PR so they should solve it anyway. Realize that operating a business like Stripe at scale is a lot harder than it may seem to be on the outside.

[shawnz]

What's the maximum number of false positives they are allowed to have before you consider the process "fixed"? And do you think it would be an improvement if they purposefully didn't check HN for bad support experiences?