[RobT7k]

Soo, your dell laptop died, and you decided to checkout how far away an Apple Store was? That's a very odd thing to do.

Apple Stores aren't the only way that Apple offers support, it's one of many. Just because it didn't happen to be convenient for one of your scenarios doesn't mean it's not convenient for thousands of others.

Also, from what I can tell, Onsite warranty support is a paid upgrade for Dells, not a default. I could be wrong on that, though, haven't bought a dell in a while. Apple does also support onsite warranty support for some computers if you pay more as well. So I'm really not sure what the point of your comment is.

[mcpackieh]

> Soo, your dell laptop died, and you decided to checkout how far away an Apple Store was? That's a very odd thing to do.

Since I am comparing the two, it's not odd in the slightest. You're just trying to "gotcha" me without responding to the substance of my claim. To reiterate, making customers drive to an Apple store that is probably a fair distance away is substandard service. Having a repair technician come to you is the standard by which Apple's service should be judged. If Dell can do it, so could Apple. (I never buy upgraded service contracts, the Dell service was standard.)

And again, 30 minute bus ride to get to the Apple store in Seattle of all places. There is no Apple store in downtown Seattle. Apple Stores are a bad joke.