[akritrime]

> how many people would knowingly buy a house if it came with an expectation that only one specific megacompany with pretty much nonexistant support could ever do repairs/rework/updates/changes to their house?

a solid chunk, most people that are buying any condos in bigger cities

[redeeman]

and its impossible to show up at the office of whomever manages that? to grab a phone and call someone?

[akritrime]

yep pretty much. you will call someone but they won't solve the issue, rather just keep you pointing to someone else. ultimately they will just follow their own timeline. they are being built and managed by similar faceless corporations. their scale may not be massive in the same way of Meta/FB but their profit driven structure is not much different.

edit: not saying your point is wrong and people should ask these questions. just pointing that large corporations are treating their customers pretty much the same.