[Reisen]

I am a current user of Proton about to search for a solution to move away from this company, I am quite disappointed in my experience with them in general.

1) Their mail import tool reports wrong email set count and sizes leading to low confidence the tool worked, in the end I mbsync'd from both fastmail and proton and compared the email set because the migration UX was so poor (this is reported by other users also).

2) Their alias address implementation is severely limited, on Fastmail I used *@domain to have infinite emails, on Proton you have to add every alias you want manually one by one, if you do not, you cannot reply from any address. This is not only limited in the UI, but everywhere, protonmail-bridge for example will reject sending any email that is not in your alias list, and as they limit it to 100 addresses you can't work around it programatically either.

3) Their bridge software is buggy, and poorly documented, it's better with the recent release but for a while it made heavy assumptions about your installation and would log you out sporadically, sometimes requiring gpg-agent to be restarted (for no reason I could figure out) before being able to re-auth.

4) Their Proton Drive offering is basically useless, it is not available on Linux so can't use it as a target for backup software like Kopia/restic etc, and desktop apps have been in development for as long as I can remember. The WebUI for it will break if you try and drop too many files at once. It has problems with file name limits which don't appear until you try and access the filesystem again; after uploading several documents with extremely long names I found they were straight up inaccessible on my phone or via the web, so as far as I can tell if I hadn't had a second backup I would have lost these files.

All this would have been rough, but acceptible for me if I felt their client attention / support was good, but the support I received was terrible. Multi-day back and forths with support agents who did not seem to understand my questions, where with fastmail I would have a technical response to almost any question within an hour.

Their uservoice page is full of basic requests that are unanswered after years: https://protonmail.uservoice.com/

I've never regretted migrating to a company as much as I do Proton and I would not recommend switching to their applications, everything feels half baked or limited by poor focus on reaching feature parity with other competing services. The fact I can't do basic catch-all domain with their email service without being forced to reply via a limited alias list (if I can, their support was incapable of telling me how), was my last straw.

It's a shame there's basically no other encrypted mail host that competes.

[protonmail]

We are sorry to hear about your experiences.

1. Currently, the EasySwitch doesn't support import from Fastmail, which may be why you experienced the issue. We would be interested to hear more details about tose issues, so please report them to us here: https://proton.me/support/contact.

2. We are not sure if you are aware but now Proton includes SimpleLogin too, which allows you to create an unlimited number of aliases and also user reverse aliases: https://simplelogin.io/. Here's how you can set up a SimpleLogin account with an existing Proton Mail account: https://proton.me/support/create-simplelogin-account-proton-....

3. We'll pass this feedback along to the Proton Mail Bridge team.

4. We can confirm that the Proton Drive Windows app is coming quite soon. Please report the issues you experienced with the web app to us: https://proton.me/support/contact.

Regarding support, note that the usual response times are 24 hours, but longer during the weekends when we work with a reduced capacity. We've been constantly hiring and training our agents in order to improve this. Additionally, if you have a particular example of a misunderstanding with the support team, we'd like to look into it and investigate.

While we may not been actively moderating our Uservoice channel, we do use it to inform our development decisions. Many of the recently shipped additions to the Proton Mail web and iOS apps have been decided on thanks to the feedback on Uservoice.

We understand the frustration with how the catch-all works right now. The team is aware of it and looking into ways to improve it in the future.

[szasamasa]

I do not have proton so i am curious: - why do someone need a "windows" app if there is a web app, it could be a pwa that works everywhere (like teams, outlook) is it true it does not work on linux? if you have a web app it hould work everywhere - why do I have to give an email adress to create an account? - will you support passkeys? - can I add phone number or something that my proton account is backed up with my real identity? I mean if it is my pass manager account, I want to be able to provide my real identity in emergency and get everything back

[grammers]

> It's a shame there's basically no other encrypted mail host that competes.

What about Tutanota?

[Reisen]

At least last I checked they didn't have a protonmail-bridge equivalent for IMAP support, so you're locked into the web UI unfortunately. It might be that if you value privacy the best choice at the moment is actually to pick a non-encrypted provider with a strong GDPR/deletion policy and IMAP pull everything and simply keep your account clean by purging the remote at all times.

[szasamasa]

you sound like an angry fastmail employee :) you seem to have very special needs, why didnt you check out / test if what you want works before "migrating"? it takes a lot of work to create services it is cool if you are critical but your comments do not sound like proactive to me

[DavideNL]

So you are unsatisfied, but, there’s not 1 company in the world that can do the same thing, better….

I rest my case.

[Reisen]

Sure. I'm not sure what case you're trying to make. Lack of competition does not mean there is no place for criticism, if the service works for you by all means you should use them if that's the best decision for yourself. These are just my reasons for avoiding a product like Proton Pass from this particular company and why I will migrate away and would not recommend them for users who might be similar to myself.