[wott]

> Then they hand it to you and expect a miracle in 5 mins. Sorry this is the first time I have every seen something like this it may take me a few mins to figure out what is wrong before I can even begin to fix it.

Oh yeah, like when I have to fix the smartphones of people who have been using them for years while I do not own or use a smartphone. I will fix it, but I've got to learn how to launch/exit an application first ;-)

Many people (hi mum!) are surprised that you may take a few minutes to calmly observe, probe, assess, read and think a bit before engaging in the actual fixing. It never occurred to them that one may do something else than clicking, more or less randomly and as fast as possible, when something shows up. And do not worry about your example altering their future behaviour, it will unshakeably go on as it always went :-)