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q845712 | 2 years ago

I'm not sure it's exactly "what customers want" so much as it is the sweet-spot or intersection of the two curves: "what customers want" with "how much cost and risk owners and managers are willing to put in up front"

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sixstringtheory|2 years ago

My thoughts too. With VC-funded freemium models, I think it’s hard to make a clear case for who the paying customer is and what they want.