[athyuttamre]

(I'm an engineer at OpenAI)

Very sorry to hear about these issues, particularly the timeouts. Latency is top of mind for us and something we are continuing to push on. Does streaming work for your use case?

https://github.com/openai/openai-cookbook/blob/main/examples...

We definitely want to investigate these and the billing issues further. Would you consider emailing me your org ID and any request IDs (if you have them) at [e-mail]?

Thank you for using the API, and really appreciate the honest feedback.

[esperent]

It's kind of incredible how fast OpenAI (now also known as ClosedAI) is going through the enshittification process. Even Facebook took around a decade to reach this level.

OpenAI has an amazing core product, but in the span of six months:

* Went from an amazing and inspiring open company that even put "Open" in their name to a fully locked up commercial beast.

* Non-existent customers support and all kinds of borderline illegal billing practice. You guys are definitely aware that when there's a network error on the API or ChatGPT, the user still gets charged. And there's a lot of these errors. I get roughly one per hour or two.

* Frustratingly loose interpretation of EU data protection rules. For example, the setting to say "don't use my personal chat data" is connected to the setting to save conversations. So you can't disable it without losing all your chat history.

* Clearly nerfing the ChatGPT v4 products, at least according to hundreds or even thousands of commenters here and on reddit, while denying to have made any changes.

* Use of cheap human labor in developing countries through shady anonymous companies (look up the company Sama who pay Kenyan workers about $1.5 an hour).

* Not to mention the huge questions around the secret training dataset and whether large portions of it consist of illegally obtained private data (see the recent class court case in California)

[km3r]

> Use of cheap human labor in developing countries through shady anonymous companies (look up the company Sama who pay Kenyan workers about $1.5 an hour).

What is wrong about injecting millions into developing nations?

The rest I agree with, although I don't think it was ever really 'open' so its not getting shitty, it always was. Thankfully, "there is no moat" and other LLMs will be open, just a few months behind OpenAI

[astrange]

> * Use of cheap human labor in developing countries through shady anonymous companies (look up the company Sama who pay Kenyan workers about $1.5 an hour).

If you pay a developing country developed country wages what you'll get is 1. inflation and 2. the government mad at you because all their essential workers/doctors/government officials are quitting to work for you.

[tarruda]

The engineer is not part of the board which makes these decisions.

[fragmede]

Not to nitpick, but if you're able to name the company employing Kenyans, Sama, who's homepage is at https://www.sama.com/, with a team page at https://www.sama.com/our-team/ , I'm not sure you can complain that they're being shady and anonymous.

[kossTKR]

Since chatGPT-4 is now useless for advanced coding because of their blackbox sudden nerfing, can anyone guess how long before i can run something similar to the orig version privately?

Is the newer 64B models up there? 1 year, 2 years? Can't wait until i get back the crazy quality of the orig model.

We need something open source fast. Thanks open-ai for giving us a glimpse of the crazy possibilities, too crazy for the public i guess.

[dontupvoteme]

They also no longer support data exports for many users (including myself) - at one point it worked but now it says you'll receive an email to download your data, which never arrives.

[DomKM]

While you're here, you should know that the logic for enabling GPT-4 API access is excluding Microsoft for Startups (https://openai.com/microsoft-for-startups) orgs which have valid billing against Microsoft-provided credits. Presumably, this is an oversight as it wouldn't make sense to exclude pre-existing Microsoft partners. Would you mind escalating this?

[athyuttamre]

Thanks for pointing this out. Sharing with the relevant folks.

[jwr]

Streaming has no value for me, I need the entire response before I can do anything. I looked at streaming, but it seemed like a significant effort to implement, and with no obvious benefit — if I get 75% of my response through streaming and then something breaks, it doesn't get me anywhere.

Thanks for offering help, I will contact you directly.

[renewiltord]

Quick note: your domain doesn't appear to have an A record. I was hoping to follow the link in your profile and see if you have anything interesting written about LLMs.

[athyuttamre]

Thanks! The website is no longer active, just updated my bio.

[glintik]

> We definitely want to investigate these and the billing issues further. What’s a problem for OpenAI engineers to get web access logs and grep for 4xx/5xx errors?