Can you elaborate? A customer is in the process of implementing (Tokyo version?) it and it seems to have an intuitive, responsive UI. I'm judging it against Atlassian and Oracle EBS so I have low expectations.
I don’t know what version I used to use but I wouldn’t have called the UI intuitive or responsive. It was randomly buggy from a workflow perspective too. Like resources getting stuck in a weird limbo. Conditions would be met but not visible by the condition evaluator. Or queries failing to find anything but later work. It could be somewhat awful at times but I don’t think it was as terrible as Remedy... but what is?
brazzledazzle|2 years ago
Spooky23|2 years ago
Also help desk is the first use case, nobody wants to give the helpless level 1 people any changes, as it’s an excuse not to perform.