[bambataa]

Why should I pay to maintain a road I’m not using now, or a fire service I haven’t used yet?

[iso1631]

Because ticket offices are a costly relic from the 20th century that simply are not needed, as evidenced by the collapsing usage of them.

[rrrhys]

Company: "Use the app" / cut back front line staff

People: "ugh, I will use the app"

Company: "Look, nobody uses the front line staff"

[richbell]

There's a considerable portion of the population that does not own or feel comfortable using the Internet, and would prefer in-person interactions.

[ClumsyPilot]

Have you ever tried to get off the train in a wheelchair? Or find out which stations have wheelchair access?