[totalZero]

My experience: Even if you pay Google, they don't offer adequate phone support and they don't take customer support seriously.

Google Ads sent me an email saying my ad was rejected, then billed me anyway. No idea if the ad ever ran, but they attempted to charge me and suspended my account when the charge didn't go through. It was difficult to get in touch with a support person because they do not offer phone support for accounts that are suspended, and I ended up paying for the ad without ever talking to someone over the phone to figure out why the ad was run after it was rejected. I filed a web form request after payment asking that they reinstate the Google Ads account, but they rejected the request.

I was billed twice for a certain month of Google One, and I had to file a web ticket and send emails with screenshots in order to get one of the charges reversed. There was no option to talk to a person.