[deepakg]

People I know swear by: https://cowboy.com

They send the service technician to you. Saw it first hand - the service person came in a van that had all the tools and replacement parts. Not sure if it is better cost wise for them than having a workshop. Also not sure how well it'll scale.

I've also seen local shops help with minor repair (like seat change), but I doubt they'll be able to help with something more extensive with the drivetrain or battery.

I never got a Vanmoof because the version I test rode (an older model from a couple of years ago) jerked/made a distinct noise when it'd switch gears. Also, don't have room to plug the whole bike somewhere. Detachable battery was a must have for me.

Currently browsing more established bike brands here like Batavus and Gazelle. They are not as sleek, but are trying. I wonder if Vanmoof might have poisoned the well for smaller startups in this space. I'd definitely be wary of giving this kind of money to a non-established brand.