It's not and 99% of the time it's blatant user error. Like the guys top post that is refusing to believe his father slammed the re-subscribe button when sharing his account with him.
The example from the top post sure I may give some leeway, but there are plenty of subscription services where it is clearly multiples of effort more difficult to cancel than to subscribe. Common example being - can only cancel over the phone after being told 10 reasons by a sales rep as to why you should continue to pay. This is not down to user-error, this is blatantly trying to fraud your users.
Jcampuzano2|2 years ago