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htag | 2 years ago

Being able to find answers to commonly asked questions instead of making demands on people's time by asking is a huge part of maturity. It's very common for Discord servers to have a self-serve faq/resources channel. It's rude to ask questions that can be answered there.

In this situation I find the best thing to do is to link to the resource that answers the question. A 'teach how to fish' approach. If a question is often asked that isn't answered in documentation then I enhance the documentation.

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UtopiaPunk|2 years ago

Sure, but 1) they're kids. Of course they're immature (and of course there will be kids. It's a community built around video games). 2) asking questions is just kind of how Discord works. Knowledge isn't stored and organized like on old-school forums or Reddit. Discord is a tool where people are expected to be available for almost real-time discussion. I personally struggle with that format, and tend to only use Discord as a messaging app for small groups of friends. I've tried joining Discord servers organized around a topic with larger groups of people, and it just doesn't seem to work for my brain, so I leave.