[stasmo]

I think the correct people and processes were followed, but they could have saved a great deal of time aligning on the importance and priority of the task by putting together a meeting with the leads.

For a time-sensitive and critical update to core functionality, the director of operations should have been aware of the mean time to deployment for the software and put together a team to fast track it, instead of entering it into the normal development pipeline with a high priority.